Refund Policy

This policy applies to professional fees paid to Simply Vyapar Apps Private Limited for work booked through BizExpert. Consultations are free, so nothing is charged before you accept a written scope and fee.

If you cancel after paying but before the assigned professional has begun work, we refund the professional fee in full.

Once work has begun, we refund the portion of the fee for the stages not yet carried out. We will tell you what those stages are, and what they are worth, before processing the refund.

If we fail to deliver the agreed scope for a reason within our control, you may ask for the work to be reassigned to another professional at no extra cost, or for a full refund of the professional fee.

• Government fees, stamp duty, portal charges and other statutory payments once paid.
• Fees for work already completed and delivered to you.
• Fees where an application was rejected because information or documents you supplied were incomplete or inaccurate.
• Fees where delay was caused by a government department or registry.

Send us your name, mobile number and the engagement concerned through the enquiry form on this website. We acknowledge every request and, where a refund is due, process it to the original payment method.

If you are not satisfied with the outcome, tell us through the enquiry form on this website and we will escalate it internally.